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Posted by comcastss news groups on March 26, 2007, 1:48 pm
> I understand the frustration, and as the service tech does have
> contact with the public, it would be nice if his people skills were a
> little sharper. However, he is not an instructor. His job is to fix
> what's wrong. Being peppered by questions (you may have only asked a
> few, but a few questions many times a day sucks up serious time) slows
> him down.
It depends on the person. I could tell right away this guy was not a talker.
I would have liked a 5 minute explanation of what went wrong and what he was
replacing.
Its the same with the IT service when they come in to service our company
network.
Or my car mechanic. I feel part of the service is to explain what is going
on.
That said, I make it a point not to hover over anyones shoulder while they
are working.
I leave them alone to do their job, then I try and find out what was going
on.
Like I said I just think its their personality....
> You were right to put it back the way you found it. If you don't know
> exactly what something does, it's nuts to attempt to adjust it. You
> could easily cause a far bigger problem.
This is the part I would have liked explained...
> The Extrol tanks are pressurized and not meant to be fiddled with.
> The manufacturer suggests a yearly inspection to make sure the preset
> charge and tank operation are working properly.
>
> http://www.amtrol.com/extrol.htm
>
Thanks for the link
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