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I purchased a Samsung HPS4253 from Circuit City in December 2006. I
have a problem with 2 red verticle lines running through the picture.
Circuit City warranty is elapsed (30days) so i have been working
through Samsung. They have already sent someone to the house to fix
it once and within 3 days the exact same problem returned. I'm
trying to get the unit replaced but Samsung "customer service" isn't
responding. Once i refused to have yet another repair done to my set
and requested a replacement, they transferred me to the "executive
customer service" department. With no satisfaction in site as they
appear to be reading a script, i asked for a manager and was told they
were not available but someone would contact me - WITHIN 72 HOURS.
Still waiting to talk to someone over a week later and daily calls to
them. Amazingly i have remained calm through the experience but
patience is wearing thin. I just want a TV that works! Any
suggestions on how to proceed are welcome.
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Samsung HPS4253
